Terms & Conditions

Buying a custom guitar for many is a major commitment. As such Richard Wilson Guitars seeks to make the process as smooth and rewarding as possible. To ensure that both the customer and builder are on the same page throughout the process we have a set of terms and conditions and a warranty for owners of Richard Wilson Guitars.

We also stock a range of guitars that are available for immediate sale and delivery.

Warranty information

Richard Wilson Guitars are built to the highest standard with the finest workmanship and components available. All guitars are warranted to ensure customer satisfaction. This warranty only applies to the original owner of the instrument and is non-transferable. The warranty period on all new guitars is three years.

Warranty excludes:

  • General wear and tear.
  • Damage due to neglect or misuse.
  • Neck resets, refretting or nut/saddle adjustments as a result of typical long-term changes that take place naturally on string instruments.
  • Instruments that have been exposed to abnormal or extreme temperature or humidity conditions.
  • Components or accessories that are not manufactured by Richard Wilson Guitars, including but limited to tuners, pickups, strings or cases. Some of these items may however be covered by a manufacturer's warranty; contact us for more information.
  • Instruments modified or altered after purchase.
  • Delivery or freight charges that arise as a result of a warranty claim. It is the customer's sole responsibility to pay for any and all charges to and from Richard Wilson Guitars and/or an authorised agent.

Warranty Limitations:

The warranty covers only the repair or replacement of a defective instrument and/or components. Richard Wilson Guitars is in no way liable for direct or indirect losses as a result, including wages, profits, time or damage to or loss of property.

Any instrument with a valid warranty claim will be repaired or replaced at the sole discretion of Richard Wilson Guitars.

Website information

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Terms for ordering custom guitars

The following terms and conditions are provided for customers.

  1. Placing an order secures your place in the waiting list. A non-refundable $500 deposit is required to secure such a spot, and locks in most features as well as the price of the guitar.
  2. Custom instruments are built to the specifications listed on the invoice provided.
  3. All orders must be paid in full prior to shipping.
  4. The approximate waiting period is provided as an estimate and no guarantees as to the delivery date can be provided. Richard Wilson Guitars are not liable for any losses of time, wages or profits as a result of the instrument's delivery date.
  5. Refunds cannot be offered for instruments whose completion and/or delivery has been delayed beyond any estimated delivery date.
  6. The final balance including postage is payable upon completion of the instrument and prior to delivery or collection.
  7. International orders are shipped by standard air or international express. Delivery within Australia is via courier or Australia Post. Collection from the Brisbane workshop at no charge is also available to all customers.
  8. Once the customer has received the guitar, a 7 day return policy is offered. Given the personal nature of guitars, this is offered to ensure that the customer is fully satisfied with their instrument. Instruments may be returned for modifications, full replacements or refunds (upon the successful resale of custom instruments only).
  9. A return must be arranged within 7 days of receiving the instrument. It must be received in its original condition with no wear, damage or alterations. The customer is responsible for all delivery or freight costs to and from Richard Wilson Guitars.
  10. Refunds for custom instruments can only be provided upon the resale of the guitar. A refund is less postage/shipping costs to and from Richard Wilson Guitars and any applicable discounts offered.
  11. Customised guitar may not be refundable or may incur costs to return them to a standard or original condition. This may include pickup installation, custom or personalised inlay, unique body designs, tonewoods or other non-standard features.
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